Comfort Inn & Suites Knoxville West, Knoxville - Reviews, Room Options & Prices 2025

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About the Hotel

7737 Kingston Pike, Knoxville, Tennessee, United States, 37919

“I loved being so close to great restaurants and shopping!”view full review

The 3-star Comfort Inn & Suites Knoxville West in West Knoxville features a 24-hour business center, mini-market, and gift shops with a fireplace in the lobby. This smoke-free hotel includes a launderette and complimentary wireless Internet access throughout the property.

Equipped Modern Rooms

Spacious rooms at Comfort Inn feature 43-inch TVs, microwaves, refrigerators, and single-serve coffee makers. All accommodations include air conditioning and private bathrooms with shower/tub combinations, complimentary toiletries, and hair dryers. Suites add seating areas with sofa beds.

Breakfast and Snacks

A free hot breakfast is served from 6:00 AM. Guests can purchase snacks and refreshments at the Ramada Mart Convenience Shop.

Fitness and Recreation

Comfort Inn & Suites Knoxville West maintains a state-of-the-art fitness center and seasonal outdoor pool with a hot tub.

Strategic Interstate Location

Located off Interstates 40/75, the hotel is 4 minutes' walk from West Town Mall and 9 minutes' drive from Knoxville Convention Center. The property provides access to McGee Tyson Airport, Gatlinburg, and the Great Smokey Mountains.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Suite Sofa Bed

Max:

4 persons

30 m²

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King Room Non-Smoking

Max:

2 persons

30 m²

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King Suite Non-Smoking

Max:

4 persons

30 m²

room details

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Getting around

A guide to all available transportation options

City Centre

Knoxville 10.3 km

Airports

McGhee Tyson (TYS) 28.8 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Comfortable Retreat

“The king suite I stayed in was spacious and comfortable with a fantastic pillow-topper mattress. I appreciated having multiple pillows to choose from, allowing me to customize my sleep experience.” view full review

Breakfast Delight

“I was pleased with the breakfast selection with hot options like scrambled eggs, sausage, and biscuits with gravy. There was also a self-serve station with fresh fruit, cereal, yogurt, and even waffles, all adding to a good start to my day.” view full review

Needs Minor TLC

“The large bathroom counter was quite convenient for my toiletries. However, the tub had some noticeable dings. Nevertheless, the water pressure was great, making for a refreshing shower experience.” view full review

Quiet and Relaxing

“Throughout my stay, the atmosphere was kinda quiet, allowing me to relax and unwind. It was nice to enjoy some peace late at night and in the morning, making it easier to recharge after a long day.” view full review

General

Non-smoking property
Free Wi-Fi
Free parking
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Lift
Sundry/Convenience shop
Gift/Newsstand
Smoke detectors

Sports & Fitness

Fitness centre
Fitness studio

Guest Parking

Refrigerator
Microwave

Services

Room service
Laundry
Newspaper service

Dining

Breakfast
Restaurant buffet
Free breakfast

Business

24-hour business centre

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool

Room features

Free Wi-Fi in rooms
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Hair dryer

Self-catering

Refrigerator
Microwave

Media

Cable/ Satellite television
HBO available

Location

7737 Kingston Pike, Knoxville, Tennessee, United States, 37919

Map view

7737 Kingston Pike, Knoxville, Tennessee, United States, 37919

City landmarks

Mall

West Town Mall

1.0 km

Park

West Hills Park

1.1 km

Landmark

West Hills

720 m

Landmark

Open Chord

2.1 km

Landmark

Walker Springs Park

2.5 km

Landmark

Rocky Hill Ballfields

2.7 km

Theatre

Flying Anvil Theatre

3.1 km

Church

Sacred Heart Cathedral

3.7 km

Park

Lakeshore Park

4.6 km

Landmark

Westwood Park

4.0 km

Church

Parkway Baptist Church

4.1 km

Landmark

Bearden Antique Mall

4.9 km

Theme Park

Adventure Action Park

5.0 km

Landmark

Zuma Fun Center

5.2 km

Nearby

8001 Kingston Pike

Trader Joe's

560 m

Restaurants

Storming Crab

1.1 km

8355 Kingston Pike

Godiva Chocolatier

1.2 km

7600 West Town Mall

Bucket Head Tavern

910 m

8039 Ray Mears Blvd

Bida Saigon

1.1 km

8078 Kingston Pike

Quality Turkish Market & Deli

990 m

8078 Kingston Pike

Reviews and Ratings

Feedback from previous guests about their experience.

Richard

United States, February 2025

6.6/10

My stay at Comfort Inn & Suites was a mix of positives and negatives. The hotel was clean and had comfortable beds, but it felt a bit dated and could use some upgrades. The location was great, close to the mall and various restaurants, and the staff was friendly and helpful. However, housekeeping services left something to be desired, as my room was only cleaned once during my stay.

Rooms

6.0

The room was generally clean and had a mini fridge and microwave, but it felt outdated and smelled a bit like smoke.

Service

7.0

The front desk staff were very friendly and helpful, but I had an issue with housekeeping not cleaning my room as often as I expected.

Location

8.0

The hotel is located right off the interstate and is directly across from the mall, making it super convenient for shopping and dining.

Dining

6.0

The breakfast was decent with a good selection, though some items were under served, and the quality could have been better.

Facilities

5.0

While the hotel has basic amenities, it felt more like a standard setup than anything special. The outdated decor could be improved as well.

Josh

United States, January 2025

5.6/10

I had a mixed experience during my stay at Comfort Inn & Suites Knoxville West. The location was convenient. being close to I-40 and the West Towne Mall. However, the overall cleanliness and upkeep of the hotel left much to be desired. The room had a foul odor and the hallways were dimly lit and unkempt, which was disappointing. On the bright side, the breakfast offered a nice variety and was quite enjoyable.

Rooms

5.0

The room was spacious but had an unpleasant smell. The bathroom needed attention.

Service

8.0

The staff were friendly and helpful, with a shoutout to the front desk for resolving my reservation issue.

Location

8.0

Conveniently located near the mall and a short drive to the university, great for my trip.

Dining

7.0

I enjoyed the breakfast. it had a good selection of items like fruits, yogurt, and even hot options like bacon and eggs.

Facilities

5.0

The overall facilities could use improvements in cleanliness, but there were some handy amenities like laundry services.

Maurice

United States, January 2025

7.2/10

My stay at Comfort Inn & Suites Knoxville West was a mixed bag. The location was convenient, right next to the mall and close to several restaurants. However, my room was quite dark and had an extremely tiny bathroom that could use improvement. I appreciated the staff's friendliness, but I did face some issues during my stay that detracted from the overall experience.

Rooms

5.0

The room was very dark, only lit by a few lamps, which was not ideal, especially with curtains that didn't close all the way. The bathroom was tiny with poor lighting for getting ready, and there was minimal counter space for items.

Service

6.0

The staff, especially Drew at check-in, were quite helpful and accommodating. However, I did report a pest issue that wasn't resolved during my stay, which left me disappointed regarding cleanliness.

Location

8.0

The hotel was conveniently located right off the interstate and directly across from the mall, which made it easy for me to access various destinations and restaurants nearby.

Dining

5.0

Breakfast was basic and underwhelming, with no standout options. The dining area itself could benefit from a bit more variety.

Facilities

5.0

The hotel had some nice amenities, like room service and laundry, but the condition of the building wasn't great, with signs of needed repairs and only one slow elevator.

William

United States, November 2024

5.4/10

My stay at Comfort Inn & Suites Knoxville West was a mixed bag. The room was spacious and comfortable, with a nice king bed that felt great for sleeping. However, I did notice that the hotel seemed a bit dated and could use some refurbishing. especially in the bathroom area where the tub had some dings. Breakfast options were decent, with the usual offerings, though I did encounter a few minor issues with cleanliness.

Rooms

8.0

The room was spacious and the king bed was really comfortable, allowing for a good night's sleep. However, the bathroom could use some maintenance with the shower/tub dripping.

Service

6.0

Service overall was decent, with friendly staff helping during breakfast. Yet, I did find the front desk a bit inflexible regarding room changes.

Location

8.0

The location was convenient, close to many restaurants and directly across from the mall, which was a plus.

Dining

7.0

Breakfast included typical Comfort Inn fare - eggs, sausage, and biscuits - though some fruits looked a bit overripe and there was no real butter. Coffee was good, though.

Facilities

5.0

Facilities in the hotel appeared to be functioning, but some areas needed attention, like the ripped carpet and cleanliness in the bathroom.

Dwight

United States, November 2024

5.0/10

My stay at Comfort Inn & Suites Knoxville West was a mix of positives and negatives. The staff was exceptionally friendly and helpful, which made my experience enjoyable. However, I found the hotel to be somewhat dated and had some issues like slow WiFi and housekeeping services that only cleaned my room once during my three-day stay.

Rooms

6.0

My room was clean and had comfortable bedding, but I noticed it had a lingering stale odor when I first arrived. I also encountered some maintenance issues, like a ripped carpet that posed a safety hazard.

Service

8.0

The front desk staff was very welcoming and provided helpful information about nearby dining options, which I appreciated during my stay.

Location

9.0

The location is fantastic, being directly across from a major mall and close to various restaurants, making it very convenient for shopping and dining.

Dining

8.0

Breakfast was included and exceeded my expectations, providing a nice variety to choose from to start my day.

Facilities

5.0

While the hotel included useful facilities like laundry and room service, they seemed somewhat outdated and could use a refresh.

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